Implementation of Free Trade Zone Licensing Services through the Indonesia Batam Online Single Submission (IBOSS) System in Batam City

Authors

  • Salsabila Balqis Universitas Riau, Indonesia
  • Dadang Mashur Universitas Riau, Indonesia

DOI:

https://doi.org/10.57235/aurelia.v3i2.2525

Keywords:

Implementation, Licensing Services, Free Trade Zone, Batam City, IBOSS System

Abstract

Batam City is a Free Trade Zone (FTZ) area or Free Trade Zone and Free Port. Government Regulation Number 41 of 2021 concerning the Implementation of Free Trade Zones and Free Ports regulates licensing service procedures in free trade zone areas integrated with the Indonesia Batam Online Single Submission (IBOSS) system. The change from manual to online creates new problems for licensing services in the Batam City free trade zone area. This research aims to analyze and describe the implementation of free trade zone licensing services through the Indonesia Batam Online Single Submission system in Batam City, as well as identifying obstacles in its implementation. The theory used in this research is Charles O. Jones' policy implementation theory which is seen from 3 indicators, namely, organization, interpretation, and application or application. This research uses descriptive qualitative methods. The results of this research found that the organizations involved in implementing licensing services in free trade zone areas through the IBOSS system are not yet optimal, there are still differences in understanding which often make things difficult for business actors. Meanwhile, from the aspect of interpretation, the Batam Concession Agency is pursuing integration between the IBOSS system and related agencies and systems. Regarding the application/implementation aspect of the IBOSS system in Batam City, the existence of the IBOSS system does provide convenience compared to previously being done offline or face to face, however in its implementation the IBOSS system is not yet optimal in providing services. The inhibiting factors in this research are the problems of perception differentiation between related directorates, system disintegration, the quality of equipment that must be high, and the insufficient quality of information systems.

Downloads

Download data is not yet available.

References

Afriliansyah, F., & Mashur, D. (2024). Innovation of Jempol HAM Services (Human Rights Based Football Pick Up) in Making Passports at the TPI Pekanbaru Class I Immigration Office. JETISH: Journal of Education Technology Information Social Sciences and Health, 3(1), 471-484.

Alfiandri, & Mahadiansar. (2020). Dampak Perencanaan Perubahan Free Trade Zone Menjadi Kawasan Ekonomi Khusus di Kota Batam. Jurnal Ilmu Pemerintahan, 4(2), 293-306.

Ansori. M. ., et al. (2012). Maraknya Praktek Transaksi Ilegal di Kawasan Free Trade Zone Batam. Jurnal Integrasi, 4(1), 83-98.

Anugrahini. D. N. (2015). Perkembangan Kawasan Ekonomi Khusus (Kek) Batam Dalam Pemberlakuan Free Trade Zone (Ftz). Journal Ilmu Hubungan Internasional, 3(03), 559- 570.

Azzahra. F. R., et al. (2022) Dampak Ekspor-Impor terhadap Pertumbuhan Ekonomi di Kawasan Perdagangan Bebas dan Pelabuhan Bebas (KPBPB) Batam. NeoRespublica: Jurnal Imu Pemerintahan, 4(1), 69-82.

Budiman. D. (2019). Status Free Trade Zone Kota Batam dalam Perspektif Ekonomi Pertahanan. Jurnal Ekonomi dan Pendidikan, 2(2), 16-22.

Budiyantini, Y., & Amalia. T. (2021) Penilaian Kinerja Kawasan Perdagangan Bebas dan Pelabuhan Bebas (KPBPB) dan Pembangunan Kota Batam. Jurnal Online Institut Teknologi Nasional, 1(1), 45-55.

Denny, & Jaya. F. (2022) Pendampingan Pembuatan Izin Kawasan Melalui Kantor Notaris Anly Cenggana Di Kota Batam. Prosiding National Conference for Community Service Project: NaCosPro, 4(1), 1431-1437.

Fathani. A. T., et al. (2023). Optimalisasi E-Government pada Kawasan Free Trade Zone di Kota Batam (Optimization Of E-Government In the Free Trade Zone in Batam City). Jurnal Ilmu Sosial dan Politik, 3(1), 49-57.

Harahap. R. R., & Farisi. M. (2020) Kewenangan Dalam Mengawasi Lalu Lintas Barang Pada Free Trade Zone Menurut Hukum Internasional dan Implikasi Free Trade Zone Terhadap Indonesia. Jurnal Sains Sosio Humaniora, 4(2), 303-318.

Kadji, Y. (2015). FORMULASI DAN IMPLEMENTASI KEBIJAKAN PUBIK Kepemimpinan dan Perilaku Birokrasi dalam Fakta Realitas. Gorontalo: UNG Press.

Kurniawam. W. (2017). Free Trade Zone Sebagai Salah Satu Wujud Implementasi Konsep Desentralisasi. Jurnal Selat, 4(2), 161-189.

Mashur, D., & Pratiwi, F. (2021). Analisis Atribut Inovasi Pelayanan Kesehatan Taman Obat Keluarga Di Desa Tanjung Kuras Kecamatan Sungai Apit Kabupaten Siak. Jurnal Niara, 13(2), 120-134.

Mubarok & Suparman. (2019). PELAYANAN PUBLIK KONTEMPORER. Bandung, Administrasi Publik FISIP UIN Sunan Gunung Djati.

Mursyidah & Choiriyah. (2020). MANAJEMEN PELAYANAN PUBLIK. Sidoarjo, UMSIDA Press.

Pratama. R., & Dihan. F. N. (2023) Pencapaian Kinerja dan Terjaminnya Good Governance Pada Badan Pengusahaan Batam. Selekta Manajemen, 2(03), 47-62

Putri. R. A. (2019). Menakar Paradiplomasi Batam dalam Lingkun Free Trade Zone melalui Analisis Isi Regulasi. Islamic World and Politics, 3(2), 652-669.

Sabrina, R., & Zulkarnaini, Z. (2016). Implementasi Program Wajib Belajar 12 Tahun di Kabupaten Indragiri Hulu (Doctoral dissertation, Riau University).

Safitri. D. A., & Hendriati. Y. (2023). Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pelanggan BP Batam di Mall Pelayanan Publik Kota Batan. Jurnal Rekaman, 7(03), 17-24.

Setyobudi. Y. F., & Anggriani. G. (2021) Peran Badan Pengusahaan Batam Dalam Pengelolaan Lahan Untuk Meningkatkan Investasi Penanaman Modal Asing Di Kota Batam Tahun 2017. Jurnal Trias Politika, 5(1), 62-73.

Suyarirzi. ., et al. (2021) Pengembangan Kelayakan Tata Ruang Kawasan Free Trade Zone Dalam Meningkatakan Daya Tarik Investor Di Kabupaten Bintan. Jurnal Syntax Admiration, 2(10), 1970-1984.

Sugiyono. (2018). METODE PENELITIAN KUALITATIF. Bandung, Alfabeta.

Tari. I. Y. (2022) Peran Badan Pengusahaan Kawasan Perdangangan Bebas dan Pelabuhan Bebas (BP) Batam dalam Peningkatan Kesadaran Masyarakat Membayar Pajak. The Journal Of Taxation, 3(2), 38-51.

Tahir, A. (2018). Kebijakan Publik dan Good Governancy. Gorontalo: UNG Press.

Ulfa, A., & Mashur, D. (2022). Implementasi Kebijakan Tatakelola Retribusi Pelayanan Persampahan/Kebersihan di Kota Pekanbaru. Cross-border, 5(1), 862-875.

Yealta. D. (2015). Implikasi Free Trade Zone Terhadap Pertumbuhan Ekonomi Indonesia (Suatu Kajian Bisnis Internasional Di Provinsi Kepulauan Riau). Jurnal Transnasional, 7(1), 1851-1867.

Zaenuddin. M. (2012). Kajian Free Trade Zone (FTZ) Batam-Bintan-Karimun (Permasalahan, Implementasi, dan Solusi). Eko-Regional, 7(2), 79-90.

Zulkarnaini, U. (2017). Analisis Implementasi Kebijakan Standar Pelayanan Mininal Untuk Peningkatan Kualitas Layanan Publik Di Daerah, Program Studi Ilmu Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Islam Makassar. Jurnal Analisis dan Kebijakan Publik Volume 3 Number 1 Juni 2017.

Downloads

Published

2024-07-01

Issue

Vol. 3 No. 2 (2024): July 2024

Section

Articles

Citation Check

License

  1. Authors certify that the work reported here has not been published before and contains no materials the publication of which would violate any copyright or other personal or proprietary right of any person or entity.
  2. Authors dont transfer or license the copyright of publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Research to publish the article in any media format, to share, to disseminate, to index, and to maximize the impact of the article in any databases.
  3. Authors hereby dont agree to transfer a copyright for publishing to AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia a Publisher of the manuscript. 
  4. Authors reserve the following: 
    1. all proprietary rights other than copyright such as patent rights; 
    2. the right to use all or part of this article in future works of our own such as in books and lectures;
    3. use for presentation in a meeting or conference and distributing copies to attendees; 
    4. use for internal training by author's company;
    5. distribution to colleagues for their research use;
    6. use in a subsequent compilation of the author's works;
    7. inclusion in a thesis or dissertation;
    8. reuse of portions or extracts from the article in other works (with full acknowledgement of final article);
    9. preparation of derivative works (other than commercial purposes) (with full acknowledgement of final article); and
    10. voluntary posting on open web sites operated by author or author’s institution for scholarly purposes, but it should follow the open access license of Creative Common CC BY-NC License.